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Comcast woes

Today our internet and TV went out, and we noticed the Comcast guys parked outside, working on the lines. I went out and asked, "Will this take long?" and the guy said, "No, everything should be back in a few minutes." Then a few minutes later, they left and the TV came back, but not the internet.

I called customer support -- three times, because the first two times, the system just disconnected my call -- and talked to a guy, who confirmed that our internet connection wasn't working right, and dispatched a guy to come look at it. I was glad they could send a guy so quickly, since 1) I don't like being sans internet, and 2) I sort of depend on it to do most of my work.

The guy came and said, "They put a tag on the line because something at one of these houses was sending too much feedback into the network and they had to filter it out." Then he checked our lines, and said, "Hey, it's one of your lines." So then he proceeded to test all of our lines, and discovered, eventually, that a particular cable we were using to connect the TV in our bedroom to the wall socket was bad and causing all the trouble (although the signal wasn't bad at all -- the TV looked fine). We replaced the cable, he removed the tag, and everything's dandy for now.

This all made me wonder: what the hell kind of network can go on the fritz because a single cable inside a single person's house is faulty? Where are the failsafes that filter out the noise before it gets to the street? Why is their solution to this to DISABLE MY INTERNET CONNECTION and then drive away, rather than try and track down the problem?

I've heard that Comcast has a very low customer satisfaction rating. While their customer service was very responsive and helpful, the problem doesn't seem like it should have gotten as far as it did in the first place.


( 5 comments — Leave a comment )
Mar. 2nd, 2007 02:56 am (UTC)
Comcast is terrible. The last time I used their service, it took them 6 MONTHS to get my internet and video services working reliably. Yes, I said *6 MONTHS*. Get DSL...it's faster and more reliable.
Mar. 2nd, 2007 03:06 am (UTC)
I've considered it, but we're way out in the middle of nowhere, and there's no DSL available to us. It's Comcast or nothing, sadly.
Mar. 2nd, 2007 04:10 am (UTC)
That hardly sounds comcastic. ;)

And it sucks that Comcast has a monopoly on broadband in your area. I thought those were, like, illegal. :/
Mar. 2nd, 2007 01:59 pm (UTC)
I don't think it really counts as a monopoly, since other people who live closer to town have the DSL option. We're just too far out in the sticks. Plus there's satellite internet providers and stuff.

Still, it pretty much sucks.
Mar. 2nd, 2007 02:11 pm (UTC)
Broadband providers pretty much don't care about rural areas. My parents would have to pay the cable company to run a cable line to them, and they're too far out for DSL.
( 5 comments — Leave a comment )

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