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I tried to buy plane tickets through CheapTickets.com today. They had the best prices I could find, and that's what I wanted even though the flight itineraries weren't great. I went through their whole process, giving them lots of info and finally clicking the purchase button, excited to actually be booking our flights to and from Italy. After a minute, a page popped up with an error message that said they couldn't actually book those flights, sorry. So I tried several other similar but slightly different flights, each time with the same (infuriating) response.

Then I got a call from Discover card, inquiring as to why I had five charges for $1610 on my card, which put me far past my available credit.

What on earth kind of system charges the card before verifying the flights are available, and then doesn't even tell you it put the charges in? Why on earth would this stupid thing be set up this way?

I just spent half an hour on the phone with both CheapTickets and Discover, and got things sorted out and the charges reversed. Needless to say, I won't be using CheapTickets again, but I still love my Discover card.

Comments

( 5 comments — Leave a comment )
duchez
Jan. 2nd, 2006 01:29 am (UTC)
weird. I've been using cheaptickets for a long time now (since 2000, at least. maybe even earlier) and never had a problem with the tickets or credit card stuff. Maybe there was a different underlying problem?
allypopsicle
Jan. 2nd, 2006 03:41 am (UTC)
i'm glad discover called you.
i am also glad that you stabbed cheaptickets.com through the phone.
rfreebern
Jan. 2nd, 2006 02:18 pm (UTC)
Now if only I could invent a way to stab people in the face through the internet...
rachelish
Jan. 2nd, 2006 06:48 am (UTC)
well, i'm glad yougot everything sorted out in the end, but that is a ridiculous thing for the website to have happen. but, italy=excitingness
rfreebern
Jan. 2nd, 2006 02:21 pm (UTC)
Yes! We booked our hotel room, so as long as we can find a way to get there, we've got a place to stay. I'm very excited!
( 5 comments — Leave a comment )

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